Outsourced Whistleblower Hotline
A 24×7 anonymous reporting channel — managed independently, built for SEBI LODR compliance.
India's listed companies are required under SEBI's Listing Obligations and Disclosure Requirements Regulations, 2015 Regulation 22(2) to maintain a whistleblower mechanism with adequate safeguards against victimisation. An internally managed hotline cannot reliably satisfy this requirement: when the reporter knows the intake is handled by the same organisation they are reporting about, anonymity is structural fiction. EthicalView's outsourced whistleblower hotline provides a genuinely independent, 24×7 anonymous reporting channel managed by our team, separate from your internal functions giving your employees, vendors, and stakeholders a reporting route they can actually trust.
24×7 Anonymous Intake
SEBI LODR Regulation 22 Compliant
Independent of Internal Teams
Multi-Channel Access
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What We Offer:
Multi-Channel Anonymous Reporting: Web portal, dedicated phone line, email, and WhatsApp access 24×7, 365 days a year with technical anonymity architecture that separates reporter identity from complaint content at intake.
48-Hour Professional Triage: Every complaint is reviewed by a qualified compliance professional within 48 hours of receipt and classified by severity, category, and escalation pathway with a documented triage assessment produced for each case.
Audit Committee Escalation Management: High-severity complaints are escalated to your designated Audit Committee contact with a triage summary and recommended action, managed through a structured protocol that maintains reporter confidentiality throughout.
Investigation and Resolution Support: Where investigation is required, EthicalView's specialist team conducts the inquiry independently or provides process oversight to your internal team ensuring the investigation meets the documentation standards required under CARO 2020.
Quarterly and Annual Compliance Reporting: EthicalView provides quarterly case summaries and an annual compliance report suitable for presentation to the Audit Committee and board and available to your statutory auditor on request.
From Policy to Practice — Closing the Gap
Most Indian companies have a whistleblower policy. Fewer have a reporting channel that employees actually use. The 2024 Global Integrity Report found that 52% of employees in India lack confidence that their concern will be resolved if they report it not because they don't want to report, but because the structure of internal channels doesn't give them reason to trust the outcome. EthicalView's outsourced hotline closes this gap: by removing your organisation from the intake process, we give employees the independence they need to speak up. Every complaint we receive is managed with the same structured process triage, escalation, investigation, documentation, resolution. No complaint disappears. Every outcome is recorded.
Anonymous Reporting That Protects the Reporter — and the Organisation
- EthicalView's hotline accepts reports via web portal, dedicated phone line, email, and WhatsApp at any time, from any location, in English, Hindi, and Marathi. Every reporter receives a unique case reference number at intake, which they can use to follow up, add information, or check the status of their complaint without ever revealing their identity. Your organisation receives the complaint content and case updates. It never receives the reporter's identity. This is not a policy promise it is a technical architecture. The structural separation between the reporter and the organisation is the foundation of a reporting channel employees will use.
The Reporting Infrastructure Behind Your Compliance Obligations
Under SEBI's November 2024 amendments, Market Infrastructure Institutions must resolve whistleblower complaints within 60 days and escalate unresolved matters to the governing body. For all listed entities, the statutory auditor is required under CARO 2020 to verify and disclose how whistleblower complaints were handled during the year. A reporting channel that produces no complaints or complaints with no documented resolution does not satisfy either requirement. EthicalView's outsourced hotline provides the complete managed infrastructure: intake, triage, Audit Committee escalation, investigation support, and outcome documentation, producing the audit trail your statutory auditor and SEBI require.
